SHIPPING & RETURNS
SHIPPING POLICY
SHIPPING
We ship across the UK and Internationally.
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DELIVERY
Goods are normally dispatched within 7 days from purchase. If we are unable to dispatch your order within this time, we will contact you by email with an estimated dispatch date and offer you the option of cancelling the order.
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LOGISTICS & INSURANCE
Goods are packed securely and professionally to ensure safe travel with a respectable courier. Goods are always handled with excellent care using cotton gloves to prevent damage and packed using the correct materials. The prices shown for goods does not include postage and packing. The price you pay will include VAT for all deliveries within the UK Mainland. Limited edition prints that are unframed are sent flat packed. If a good is sold framed or is a large, heavy sculpture, extra shipping costs will apply and you will be contacted with a quote. Unframed works sent flat packed are insured against loss, theft or damage. Additional, fully covered insurance can be obtained at an extra cost for high value works, framed works and sculptures.
RETURNS & EXCHANGE POLICY
CANCELLATION & RETURNS
If you are not satisfied with the goods or have changed your mind, you have the right to cancel within seven days of receipt of the goods. It is the buyers responsibility to return the goods and receive either a full refund of your monies or a replacement. Please send an email to us before you return goods, telling us that you are returning the goods and why. Should you wish to cancel your order before it has been dispatched, please contact Scarlet Contemporary as soon as possible. Orders cannot be cancelled after 7 days.
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DAMAGED GOODS
If goods are damaged, the buyer must contact Scarlet Contemporary within 7 days of receipt of goods, notifying of said damage, and include an image of reported damage, as well as all packaging that accompanied goods.